Route every ready customer to the best available rep.
Cadentive replaces static calendar ownership with a live rep pool. Customers enter through a branded waiting room, reps mark themselves available, and Cadentive matches the highest-value conversation to the right rep in seconds.
Static calendars break when customers behave dynamically.
Booked video consultations rarely run exactly on schedule. Some customers join early, some arrive late, some never show, and some calls end after five minutes while others take an hour. A rigid one-customer-to-one-rep calendar leaves managers with idle reps in one place and waiting customers in another.
Cadentive turns that chaos into a live routing system. Instead of locking each rep to a fixed appointment, your team works from an availability pool that adapts as customers and reps come online.
A live routing layer between every ready customer and every ready rep.
Customers enter through Cadentive.
Every calendar invite uses a Cadentive meeting link. When the customer clicks, Cadentive knows they arrived and places them in the right waiting experience based on timing, language, product interest, and appointment context.
Reps control their availability.
Sales reps mark themselves available, unavailable, or available for a fixed time window. Cadentive only routes customers to reps who are actually ready to take the next conversation.
Cadentive ranks the best match.
The matching engine considers availability, customer fit, language, appointment type, expected deal value, rep skill, and the probability that another scheduled customer will still arrive.
The handoff happens instantly.
When Cadentive selects a match, the rep gets the customer context and both sides are sent into the right video room. Customers get branded updates, not confusing calendar reshuffles.
Questions about rep pooling.
No. Cadentive sits between your scheduler, calendar, and video meeting tools. Customers can still book through the systems they know, while Cadentive manages arrival, routing, and handoff logic.
Yes. Rep pooling can include an acceptance step so reps stay in control. If a rep does not accept in time, Cadentive can route the customer to the next best available rep.
Yes. Routing rules can include eligibility constraints so customers are only matched with reps who are allowed and able to handle that conversation.
Calendar stays full. Customers stay informed. Reps keep selling.
Plug in your calendar, meeting, and scheduling stack. Cadentive handles the forecast, backup logic, live reroute, and customer communications automatically.
Integrates with Google Meet, Microsoft Teams, Zoom, Calendly, Cal.com, HubSpot Scheduler, Chili Piper, Google Workspace, and Office 365. Alerts to reps and customers via email and SMS so handoffs feel human.
Start a pilotStop losing revenue to no-shows.
Run a 14-day pilot to predict flakers, overbook safely, and keep every rep talking. We handle the routing, alerts, and guardrails; you get more live conversations without adding headcount.